You’ve Got Questions - We’ve Got Answers
WHAT ARE YOUR OPENING HOURS?
Our Central New Plymouth Store is open Tuesday, Wednesday and Friday - 9.30am till 4pm, Thursday 9.30am till 7.30pm and on Saturday from 9am till 2.30pm.
All gown try-ons require an appointment.
HOW SOON SHOULD I START SHOPPING FOR MY GOWN?
Ideally allow at least 7-8 months from selecting your gown till your wedding date. Our gown collections take 4-6 months to arrive in store from date of ordering - we can shorten this time in some instances but this will incur a rush fee. Many Brides like to select and order their gown earlier as often the chosen gown dictates the theme of the wedding. We have sample gowns available to purchase off the rack if your wedding is sooner than delivery schedules allow.
HOW LONG DOES A GOWN TAKE TO ARRIVE ONCE IT HAS BEEN ORDERED?
Depending on which Designer Collection you select your gown from - the delivery time can be between 3 and 6 months. We also recommend you allow 6-8 weeks after delivery until your wedding date to allow time for any necessary alterations. Dresses can be ordered on shorter time frames if necessary - however a rush fee may apply.
WILL MY ORDERED GOWN BE MADE TO MEASURE?
Our gowns are made to order but not made to measure. Your gown will be ordered to a standard size (based on a size chart provided by the designer) and will require a small amount of alterations on arrival. If your gown has a lace trimmed hem - we can order to the appropriate length to reduce alterations costs on arrival - in this instance it is necessary that you have your shoes picked out prior to ordering. Alternatively we can request your gown be shipped with the lace unattached at the hem to alleviate any difficulty in altering your gown on arrival.
WILL MY ALTERATIONS BE DONE INSTORE?
At present - due to space restrictions - we do not have a seamstress in store. We work with a group of very talented and experienced alterations specialists who we will refer you to - they will complete any necessary alterations. The cost of any required alterations is additional to the cost of your gown and payable directly to the seamstress.
DO I NEED TO MAKE AN APPOINTMENT TO TRY ON DRESSES?
We do recommend making an consultation appointment if you wish to try on our selection of gowns. You are welcome to pop into our store at any time during opening hours to view our selection of gowns but an appointment is required to try gowns on.
IS THERE A FEE FOR THE APPOINTMENT?
We do charge a one-off $50 fee for our standard consultations - this is then deducted from the cost of your gown should you choose to order from our collections. Our limited VIP consultations carry a one-off $100 fee - this is also deducted from the cost of your gown should you choose to order from our collections. Consultation fees are not deducted from sale, special-offer or trunk show gowns. There is no additional cost if you wish to return to re-try and select your gown or if you wish to return after ordering to select accessories.
I DON'T KNOW WHAT SUITS ME?
That is not a problem. Just come in with a open minded & enjoy the process. With our knowledge & experience we will help you find the perfect gown for you and we promise - you'll have a lot of fun!
DO I HAVE TO MAKE MY DECISION AT THE APPOINTMENT?
There is absolutely no pressure on you to make a decision during your consultation. We are more than happy to email you the details of your gown choice/choices for you to consider. You are also welcome to return and re-try your "shortlist" at any time at no additional cost. We do however always advise customers that as we frequently sell gowns directly off the rack we can never guarantee that your shortlisted gown will be available to retry at a later date.
WHO SHOULD I BRING WITH ME?
You should feel free to bring friends, family members or your wedding planner - anyone who's opinion your trust and value and who will help you make the right choice about your special day. Our consultations can be a lot of fun and are an important and special part of your wedding planning process.
AM I ALLOWED TO TAKE PHOTOS?
At this time, as per a request from our designers, we do not permit anyone to photograph the gowns during their consult. You are however, more than welcome to Skype/Facetime your friends/family during your consult if you wish to include them in the process. You are welcome to bring along your own smart device to do this - however we are set up in store to facilitate Skype video calls to your loved ones - there is no additional cost for this. Please let us know when you are booking your consult that you wish to do this so that we can insure we are set up and ready for you.
I AM GETTING MARRIED IN TWO MONTHS, CAN I PURCHASE OFF THE RACK?
You certainly can - we carry a wide range of sizes in our sample range and have more than 125 sample gowns in stock. We can, also, on occasion order from stock on hand or place a rush order - however this may incur an additional fee and would need to be discussed at your consultation.
CAN I BUY A GOWN FROM YOU WITHOUT VISITING THE STORE?
Yes. We have done this successfully for several brides who have contacted us by phone & email. A limited selection of stock is available to purchase via our online shop - our full collection of gowns are available to view on our website and can be purchased without visiting our store. We will go through all the information required with you by telephone and arrange everything for you. There are various payment options available to you - please contact our store directly to discuss.
HOW DO I PAY FOR MY GOWN?
We accept cash, cheques, Eftpos and all major credit cards. We can also accept direct credit payments. Our standard ordering process requires a 50% deposit however we do offer alternative options including a 10 month interest free option - these can be discussed further with a member of our team at any time . The balance of your gown is due within 7 days of the delivery of the gown.
CAN I PAY OFF A SAMPLE GOWN?
We offer three month laybuy on sample gown purchase gowns. We can discuss alternative payment options during your consult if necessary.
DO YOU SELL BRIDESMAIDS DRESSES?
Yes. We have a large selection of sample Bridesmaids gowns in store in a variety of colours and sizes. All of our gowns are available to order in a wide choice of colours and from sizes 2 to 30.
DO YOU SELL VEILS, SHOES AND ACCESSORIES?
Yes - we have a full range of everything a Bride needs to complete her wedding day look. We have a range of designer shoes that are ordered to perfectly match your dress as well as a variety of styles, lengths and colours of veil. Our jewellery and accessories selection is continually updated.
DO YOU SELL BALLGOWNS/FORMAL WEAR?
We have a large selection of Ball Gowns and Formal Wear in store. This stock is seasonal and updated regularly. Many of our Bridesmaid Gown options are suitable for balls and other formal occasions - to avoid disappointment we recommend coming in to view our collection as early as possible. We can on occasion order to suit.
WHAT IF I CHANGE MY MIND ABOUT THE GOWN I HAVE CHOSEN?
Unfortunately once your deposit is received we are unable to change or cancel your order as it will have been ordered from the designer. However - we do take a lot of time and care to ensure that you are certain about your gown choice before we progress to order status.